At Cookie Dynasty, every order is prepared with care and often made specifically for you. Because our treats are freshly made and many orders require advance preparation, ingredients, packaging, and reserved production time, the following refund policy applies.

Like many well-known bakery brands (such as Insomnia Cookies and other specialty cookie shops), we stand behind the quality of our products and aim to ensure every customer receives fresh, accurate, and enjoyable treats. If something is wrong with your order, we want the opportunity to make it right.

Orders & Payments

Once an order has been confirmed and payment has been submitted, your order is considered reserved on our baking schedule.

Cancellations

Customers may request a cancellation at least 72 hours before the scheduled pickup or event date.

  • Cancellations made 72 hours or more in advance may be eligible for a refund, minus any non-refundable deposit or costs already incurred for custom supplies or ingredients.
  • Cancellations made less than 72 hours before pickup are non-refundable.
  • Orders that have already entered preparation or baking are non-refundable.

Custom & Special Orders

Custom orders, including specially decorated treats, themed orders, personalized items, large event orders, or products requiring special ingredients or supplies, are final sale once production has begun.

Any deposit required to reserve a custom order is non-refundable.

No-Shows & Missed Pickups

Customers are responsible for picking up their orders during the agreed-upon pickup window.

Failure to pick up an order does not qualify for a refund. We cannot guarantee the freshness or availability of an order after the scheduled pickup period.

Pickup Acceptance & Quality Check

Once an order is picked up and accepted by the customer, it is considered received in good condition. At the time of pickup, customers are expected to review their order for accuracy, quality concerns, and overall satisfaction.

We strongly encourage customers to inspect their order at pickup and, when applicable, sample a cookie from the batch at that time to ensure everything meets expectations before leaving. Any concerns should be addressed immediately at pickup so we can resolve them on the spot.

Quality Concerns

We want you to enjoy your Cookie Dynasty treats! Like leading cookie companies, we take product quality seriously and will review any issue promptly.

If there is a problem with your order, please contact us within 24 hours of receiving it.

We would also prefer that customers take a picture and email any concerns to complaints@cookiedynasty.com.

Please provide:

  • Your name and order information
  • A description of the concern
  • Photos of the product, when applicable

If Cookie Dynasty determines that an order was incorrect, damaged, or did not meet our quality standards, we may offer a replacement, store credit, partial refund, or full refund, depending on the circumstances. This includes situations such as missing items, incorrect flavors, or products that do not reflect what was ordered.

Taste & Preference

Because taste and texture preferences vary from person to person, refunds are generally not provided simply because a customer does not personally prefer a flavor, filling, frosting, decoration style, or other product characteristic when the order was prepared correctly.

Event & Market Purchases

Treats purchased directly from Cookie Dynasty at pop-up events, markets, vendor events, or similar locations are final sale. If there is an immediate issue with your purchase, please let us know while you are at the event whenever possible so we can make it right.

Delivery & Third-Party Orders (If Applicable)

For delivery orders placed through third-party platforms or delivery partners, refund eligibility may also be subject to the policies of that platform. However, Cookie Dynasty will still assist in resolving issues related to product quality, accuracy, or preparation whenever possible.

Allergy Notice

Customers are responsible for informing Cookie Dynasty of known food allergies before placing an order. Our products may be prepared in an environment where common allergens such as milk, eggs, wheat, soy, peanuts, and tree nuts may be present.

Unless specifically confirmed by Cookie Dynasty, we cannot guarantee that any product is completely free from allergens or cross-contact.

Refund Processing

When a refund is approved, it will generally be returned to the original payment method whenever possible. Processing times may vary depending on the payment provider.

Our Promise

Cookie Dynasty is committed to creating magical treats made with care. Like the best in the industry, we stand behind our cookies and want every customer to have a great experience. If we make a mistake, we want the opportunity to make it right.

We appreciate our customers supporting our growing family business and trusting us to make something sweet for your special moments.

Cookie Dynasty
Magical Treats Made With Love ✨